Terms of Service

Last updated: May 2026

1. Who We Are

The PropertyLens platform ("Platform") is operated by Trinity DAO Pty Ltd T/A PropertyLens (Aust) (ABN 14 681 800 724) ("we", "us", "our"). Our registered office is in Queensland, Australia.

2. What These Terms Cover

These Terms of Service ("Terms") govern your access to and use of the PropertyLens website at https://propertylens.au, the PropertyLens application at https://app.propertylens.au, any reports, data, AI-generated content, APIs, mobile interfaces, and related services (collectively, the "Platform"). By accessing or using the Platform you agree to be bound by these Terms. If you do not agree, do not use the Platform.

3. Nature of the Service

3.1 Research Tool Only

PropertyLens is an AI-powered property research and analysis tool. It is not any of the following:

  • A licensed property valuation service (only Certified Practising Valuers registered with the Australian Property Institute may provide formal valuations)
  • A financial adviser or financial product adviser under the Corporations Act 2001 (Cth)
  • A real estate agent, buyer's agent, or auctioneer
  • A solicitor, conveyancer, or provider of legal advice
  • A licensed town planner, building certifier, or surveyor
  • A quantity surveyor or licensed builder
  • A building inspector or pest inspector
  • A tax adviser or accountant
  • An insurance adviser or broker

All content, reports, estimates, predictions, and recommendations on the Platform are for general informational and research purposes only. They must not be treated as professional advice and must not be relied upon as the sole basis for any property, financial, construction, legal, or investment decision.

3.2 AI-Generated Content

The Platform uses AI technology (including models provided by Anthropic and other providers) to analyse data and generate reports. AI outputs are algorithmic assessments, not verified facts. AI-generated content may contain errors, may be based on incomplete or outdated data, and may not account for site-specific conditions, recent amendments, or information not available in public datasets. You should treat AI outputs as one input among several when researching a property and always verify findings with qualified professionals.

3.3 Price Estimates and Recommended Bids

Price estimates, recommended maximum bids, rental yield projections, ROI calculations, cap rate analyses, WALE calculations, DSCR assessments, and any other numerical outputs are estimates only. They are not formal valuations, guaranteed outcomes, or offers. Actual property values, construction costs, rental returns, and market conditions can differ materially from any estimate.

3.4 Planning, Flood, Easement, and Overlay Information

Planning overlay, zoning, flood risk, easement, heritage, and character housing information is derived from publicly available council and government datasets. This data may not reflect the most recent amendments, pending development applications, site-specific conditions, or information held only in physical council records. Always verify planning constraints directly with the relevant local council and engage a qualified town planner before making decisions based on this information.

3.5 Construction and Fitout Cost Estimates

Construction and fitout cost estimates are indicative figures derived from industry rate databases adjusted for inflation and location. They are budgeting starting points, not fixed quotes. Actual costs vary based on site conditions, builder selection, material availability, labour markets, council requirements, and project scope changes. Always obtain multiple quotes from licensed builders before committing to any project.

4. Data Sources and Accuracy

PropertyLens aggregates publicly available data from sources including (but not limited to) Domain.com.au, PropTrack, the Australian Bureau of Statistics, the Reserve Bank of Australia, state and local council open data portals, Planning Alerts, and other government registries.

We do not warrant the accuracy, completeness, timeliness, or reliability of any data, report, estimate, or prediction. Public data sources may contain errors, delays, gaps, or licence restrictions. Different states and councils publish data under different terms and at different frequencies. We disclaim all responsibility for errors or omissions in third-party data.

Some data may be subject to state-specific restrictions on use. For example, Queensland valuation and sales data (QVAS) must not be used for direct marketing under the Personal Identification Information in Property Data (PIIPD) Code of Conduct. You agree to comply with all applicable data use restrictions.

5. User Accounts

Some features require a registered account. When you create an account you must provide accurate and complete information. You are responsible for keeping your login credentials confidential and for all activity that occurs under your account. Notify us immediately at [email protected] if you suspect unauthorised access.

We may suspend or terminate accounts that violate these Terms, provide false information, or engage in abusive or fraudulent activity.

6. Credits, Payments, and Refunds

6.1 Credits

Certain features require credits. Credits are purchased in advance, denominated in Australian dollars (AUD), and processed securely via Stripe. Credits have no cash redemption value and are non-transferable between accounts unless we agree otherwise in writing.

6.2 Pricing

Prices are displayed on the Platform and may change from time to time. Changes do not affect credits already purchased. All prices are in AUD and include GST where applicable.

6.3 Refunds

If a report fails to generate due to a Platform error, we will re-credit the credits used for that report. Beyond technical failures, credits spent on successfully delivered reports are generally non-refundable because the digital product has been supplied. However, nothing in these Terms limits or excludes any rights you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). If our service does not meet a consumer guarantee, you may be entitled to a remedy including a refund.

6.4 Payment Disputes

If you believe a charge is incorrect, contact us at [email protected] before initiating a chargeback. We will investigate promptly. Fraudulent chargebacks or repeated payment abuse may result in account suspension.

7. Acceptable Use

You agree not to:

  • Use the Platform for any unlawful purpose or in violation of any applicable law or regulation
  • Scrape, crawl, spider, index, or bulk-download data from the Platform by any automated means
  • Build or populate a competing property database using Platform data
  • Reverse-engineer, decompile, or attempt to extract Platform source code or algorithms
  • Use property data obtained from the Platform for direct marketing, unsolicited contact, or harassment of property owners
  • Resell, redistribute, sublicence, or commercially exploit Platform data or reports without our prior written consent
  • Misrepresent Platform outputs as formal valuations, certified reports, or professional advice
  • Interfere with or disrupt the Platform, servers, or networks, or impose unreasonable load
  • Circumvent rate limits, access controls, authentication, or security measures
  • Share account credentials or allow third parties to access your account without authorisation
  • Upload malicious code, viruses, or harmful material

8. Developer API

If you access the Platform via a developer API, these Terms apply in addition to any API-specific terms published at the time of access. API keys are personal to your account and must not be shared. We may impose rate limits, usage caps, and fair-use policies. We reserve the right to suspend or revoke API access for abuse, excessive load, or violation of these Terms.

9. Intellectual Property

All content, design, code, branding, trademarks, report formats, algorithms, models, and documentation on the Platform are the intellectual property of Trinity DAO Pty Ltd or its licensors. Property data sourced from third-party providers remains the property of the respective data owners.

When you purchase a report, you receive a personal, non-exclusive, non-transferable licence to use that report for your own property research and due diligence. You may share a purchased report with your solicitor, accountant, financial adviser, or other professional adviser acting on your behalf. You may not reproduce, distribute, or resell reports or Platform content for commercial purposes without our prior written consent.

By submitting searches, property addresses, feedback, or other inputs to the Platform, you grant us a non-exclusive, royalty-free licence to process that information for the purpose of providing the service, improving the Platform, and generating aggregated, de-identified analytics.

10. Limitation of Liability

Certain rights and remedies may be available to you under the Competition and Consumer Act 2010 (Cth) and similar state or territory legislation. Nothing in these Terms excludes, restricts, or modifies those rights and remedies, and all provisions of these Terms are subject to them.

Subject to the above and to the maximum extent permitted by Australian law:

  • We provide the Platform and all reports, data, estimates, and content on an "as is" and "as available" basis without any warranty of any kind, whether express, implied, or statutory.
  • We do not warrant that the Platform will be uninterrupted, error-free, or free from harmful components.
  • We are not liable for any loss, damage, cost, or expense arising from your use of or reliance on the Platform, including (without limitation): financial loss from property purchases, sales, or investment decisions; inaccurate price predictions, cost estimates, or market assessments; planning, flood, or easement information that is incomplete or outdated; construction cost variances; any decision made based on information provided by the Platform.
  • Our aggregate liability for any claim connected with the Platform is limited to the total credits fees you paid to us in the six (6) months preceding the event giving rise to the claim, or AUD $200, whichever is greater.
  • We exclude liability for indirect, consequential, special, or punitive loss or damage (including loss of profit, loss of opportunity, loss of data, and loss of goodwill) to the extent permitted by law.

11. Indemnity

You agree to indemnify and hold us, our directors, officers, employees, and agents harmless from and against any claim, loss, liability, cost, or expense (including reasonable legal fees) arising out of or connected with:

  • Your breach of these Terms
  • Your use of Platform data for unlawful purposes or direct marketing
  • Your misrepresentation of Platform outputs as formal valuations or professional advice
  • Any third-party claim arising from your use of the Platform, except to the extent caused by our gross negligence or wilful misconduct

12. Third-Party Services

The Platform integrates with third-party services including Stripe (payments), Anthropic (AI analysis), Domain.com.au, PropTrack, and various government data providers. We are not responsible for the availability, accuracy, or terms of third-party services. Your use of third-party services through the Platform may be subject to their own terms and privacy policies.

13. Modifications to the Platform and Terms

We may update, modify, or discontinue any feature of the Platform at any time. We may update these Terms at any time by posting the revised version on this page with an updated date. If a change materially reduces your rights, we will make reasonable efforts to notify you (for example, by email or an in-app notice) at least 14 days before the change takes effect. Continued use of the Platform after changes are posted constitutes acceptance of the revised Terms. If you do not agree to a material change, you may close your account and stop using the Platform before the change takes effect.

14. Suspension and Termination

We may suspend or terminate your access to the Platform if you breach these Terms, engage in fraudulent or abusive activity, or if we are required to do so by law. You may close your account at any time by contacting us. Unused credits at the time of account closure are non-refundable except as required by law. Clauses that by their nature should survive termination (including sections 3, 4, 9, 10, 11, and 15) will survive.

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Queensland, Australia. Any dispute arising from these Terms or your use of the Platform is subject to the non-exclusive jurisdiction of the courts of Queensland. Nothing in this clause limits any right you have to commence proceedings in the jurisdiction where you reside.

16. Complaints

If you have a complaint about the Platform or these Terms, please contact us first. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days. If you are not satisfied with our response, you may contact the relevant consumer protection authority in your state or territory.

17. Severability

If any provision of these Terms is found to be void, unenforceable, or unfair under the Australian Consumer Law or any other applicable law, that provision is severed to the extent necessary and the remaining provisions continue in full force.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of the Platform. They replace all prior agreements, representations, and understandings on the same subject matter.

19. Contact

For questions about these Terms: